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4 Netfinity and Windows 2000 Integration Guide
Development and Implementation — In this phase, IBM will help customers
migrate their workstations, servers and applications to the Windows 2000
environment. IBM will help develop test cases and pilot programs to verify
functionality before the products are put into production.
Through its Early Deployment Partner Program (EDPP), IBM is already
working with numerous large enterprise companies on their Windows 2000
deployment projects. The participants come from several industries, including
the finance, automotive, health care and petrochemical industries. By working
with these companies, IBM Global Services is further developing its Windows
2000 expertise, tailoring its comprehensive systems integration methodology
for Windows 2000, and uncovering lessons that can be applied to other
customers’ Windows 2000 projects. This expertise will be used to help other
customers reduce risk and solution cycle time while ensuring business value
from the deployment. For more information visit the IGS Web site:
http://www.ibm.com/services
The Global e-business Integration Center (GEI), focuses on e-business:
architecting leading-edge solutions for e-commerce, Web application serving,
e-mail, and collaboration. The e-business Application Framework, along with
deep levels of skill in each of its products, is the technical architecture strategy
we use to architect and integrate both IBM and non-IBM products into robust,
secure, reliable, and integrated e-business solutions. This center is staffed
with Microsoft Certified Support Specialists for Windows NT and Windows 95.
The core competencies at the centers are:
e-business Architecture and Integration
Web Application Architecture
e-commerce Site Assessment
Web Site Performance Assessments
Systems/Network Management
Performance Assessment Testing (PAT)
Testing Indicators of Performance (TIP)
IBM PSG+ is a Microsoft Premier Support provider. This means that IBM can
obtain the highest level of Microsoft defect support available. As a Premier
Support Provider, the IBM support structure receives all defect-related
technical information from Microsoft’s Support organization and has direct
access to Microsoft Support Development staff when problems cannot be
diagnosed or corrected by the Support Center.
The International Technical Support Organization Raleigh Center, one of six
centers that make up the IBM International Technical Support Organization, is
a place where technical professionals from around the world come to
exchange knowledge and provide technical support for the rest of the world.
Our residency deliverables include redbooks, workshops, and redpieces that
cover a variety of networking solutions from Windows NT to X.25.
The IBM Help Centers worldwide are staffed with Microsoft Certified Windows
95 and Windows NT Professionals, including Microsoft Certified Systems
Engineers, to provide problem support and resolution to customers. The Help
Centers offer a variety of free and fee-based 24x7 customer support plans to
consumers and businesses. Along with the Help Centers, other IBM product
centers support the many IBM products that have been developed for the
Windows 95, Windows 98, and Windows NT platforms.
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